Unified inbox

One Unified Inbox for Your Social Comments

Bring social comments into one place. Read, reply to, and delete Instagram comments inside PostNext, without switching between apps and tabs.

Unified inbox

Every comment in one unified inbox

Stop hopping between apps to keep up with your audience. The engagement inbox pulls Instagram comments into a single stream so you can see what people are saying and respond before the moment passes. Each comment shows the post it belongs to and the person who left it, so context is always one glance away.

Instagram comments collected in a single, scannable inbox

Each comment linked to the post and the commenter for instant context

Catch up on conversations in one place instead of across tabs and apps

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Reply and moderate

Reply and moderate in one place

Answer questions, thank your fans, and clear out spam without leaving PostNext. Reply to any Instagram comment directly from the inbox, or delete comments that break your rules. Moderation that used to mean opening the app on your phone now happens in the same workspace where you plan and schedule.

Reply to Instagram comments directly from the inbox

Delete spam and rule-breaking comments in a click

Handle questions and moderation in the same workspace you publish from

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Team-scoped and secure

Team-scoped and secure by default

Every action in the inbox is scoped to your team and your connected accounts, so people only see and touch the conversations they are meant to. Access is tied to the accounts you have connected, replies and deletions run against the right account, and nothing leaks across workspaces.

Inbox access scoped to your team and connected accounts

Replies and deletions run against the correct account, every time

No cross-workspace leakage, so each brand stays separate and secure

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How the engagement inbox works: four steps

Connect Instagram

Link your Instagram account through OAuth so PostNext can read and respond to comments on your behalf.

Open the inbox

Head to the engagement inbox to see incoming comments collected in one stream, each tied to its post and commenter.

Reply or moderate

Answer a comment, thank a follower, or delete spam directly from the inbox without leaving the app.

Keep it team-scoped

Your team handles only the accounts they are connected to, so conversations stay secure and clearly owned.

Start on the Free plan

Engagement inbox questions answered

Common questions about reading, replying to, and moderating comments in PostNext.

Which platform does the engagement inbox support today?

The engagement inbox supports Instagram comments today. You can read incoming comments, reply to them, and delete them, all inside PostNext. Support for more channels is on the roadmap, and the inbox is built so new platforms slot into the same single-stream view.

Can I reply to comments without leaving PostNext?

Yes. Reply to any Instagram comment directly from the inbox. There is no need to open the Instagram app or a separate tab. You write the reply in PostNext and it posts to the comment thread on your connected account.

Can I delete spam or rule-breaking comments?

Yes. Delete any comment from the inbox in a click. Use it to clear spam, remove abuse, and keep your comment sections clean. Deletions run against the correct connected account, so you only ever remove comments from your own posts.

Is the inbox secure and scoped to my team?

Yes. Every action is scoped to your team and the accounts you have connected. People only see and act on conversations they are meant to, replies and deletions run against the right account, and there is no leakage across workspaces.

Where do replies and deletions actually go?

They go to the connected Instagram account the comment belongs to. PostNext ties each comment to its post and account, so a reply lands on the right thread and a deletion removes the right comment. You stay in control of which accounts your team can touch.

Do I need a paid plan to use the engagement inbox?

You can connect a channel and start on the Free plan, then add more channels as you grow. Higher tiers connect more accounts, so larger teams and agencies can route comments for every brand into one inbox. See the pricing page for current plan limits.

Bring your social comments into one inbox

Read, reply to, and moderate Instagram comments inside PostNext, team-scoped and secure. Start on the Free plan and add channels as you grow.

Start on the Free plan