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Banks use automated systems to evaluate every transaction, and those systems can reject a charge even when your card details are correct.\n\n![The PostNext Account Settings, where the Payment and Billing Details and Invoices options live](../images/docs/account.jpg)\n\n## Common reasons a card is declined\n\n- **Insufficient funds** - The card does not have enough available balance to cover the charge.\n- **Expired card** - The card's expiration date has passed.\n- **Bank block or fraud hold** - Your bank's fraud detection flagged the transaction. This can happen with international processors or when a charge pattern looks unusual, even if it is legitimate.\n- **Incorrect card details** - A mistyped card number, expiration date, CVC, or billing address will cause the charge to fail.\n\n## How to resolve a declined payment\n\n1. Update your card details if the card has expired or if you want to try a different card. See [How to Update Card Details](/knowledge-base/how-to-update-card-details).\n2. Contact your bank to ask whether a block is in place and request that they allow the charge.\n3. Once the issue is resolved, retry the payment from your billing settings.\n\nIf you continue to have trouble, contact PostNext support using the support widget on [postnext.io](https://postnext.io).\n","tableOfContents":{"items":[{"url":"#understanding-declined-card-payments","title":"Understanding Declined Card Payments","items":[{"url":"#common-reasons-a-card-is-declined","title":"Common reasons a card is declined"},{"url":"#how-to-resolve-a-declined-payment","title":"How to resolve a declined payment"}]}]},"parent":{"__typename":"File","relativePath":"en/knowledge-base/understanding-declined-card-payments.md"},"frontmatter":{"metaTitle":"Declined Card Payments | PostNext","metaDescription":"Why a card payment can be declined and how to resolve failed PostNext subscription charges.","order":3}},"allMdx":{"edges":[{"node":{"fields":{"slug":"/content-planners","title":"Content Planners"}}},{"node":{"fields":{"slug":"/features","title":"Features"}}},{"node":{"fields":{"slug":"/integrations","title":"Integrations"}}},{"node":{"fields":{"slug":"/knowledge-base","title":"Knowledge Base"}}},{"node":{"fields":{"slug":"/pricing-faqs","title":"Pricing FAQs"}}},{"node":{"fields":{"slug":"/guides","title":"Guides"}}},{"node":{"fields":{"slug":"/mini-site","title":"Mini Site"}}},{"node":{"fields":{"slug":"/features/ai-carousels","title":"AI Carousels"}}},{"node":{"fields":{"slug":"/features/ai-content","title":"AI Content"}}},{"node":{"fields":{"slug":"/features/channels","title":"Channels"}}},{"node":{"fields":{"slug":"/features/brand-profile","title":"Brand Profile"}}},{"node":{"fields":{"slug":"/content-planners/influencer-planner","title":"Influencer Plans"}}},{"node":{"fields":{"slug":"/features/post-composer","title":"Post Composer"}}},{"node":{"fields":{"slug":"/features/scheduling","title":"Scheduling"}}},{"node":{"fields":{"slug":"/guides/plan-your-content","title":"Plan Your Content"}}},{"node":{"fields":{"slug":"/features/asset-management","title":"Asset Management"}}},{"node":{"fields":{"slug":"/guides/schedule-and-publish","title":"Schedule and Publish"}}},{"node":{"fields":{"slug":"/content-planners/brand-planner","title":"Brand Plans"}}},{"node":{"fields":{"slug":"/guides/teams-and-brand-profiles","title":"Teams and Brand Profiles"}}},{"node":{"fields":{"slug":"/features/apps","title":"Apps"}}},{"node":{"fields":{"slug":"/integrations/api-keys","title":"API Keys"}}},{"node":{"fields":{"slug":"/guides/create-your-first-post","title":"Create Your First Post"}}},{"node":{"fields":{"slug":"/integrations/mcp","title":"MCP (AI Agents)"}}},{"node":{"fields":{"slug":"/features/analytics","title":"Analytics"}}},{"node":{"fields":{"slug":"/integrations/wordpress","title":"WordPress"}}},{"node":{"fields":{"slug":"/guides/connect-your-first-channel","title":"Connect Your First Channel"}}},{"node":{"fields":{"slug":"/knowledge-base/how-to-update-card-details","title":"How to Update Card Details"}}},{"node":{"fields":{"slug":"/knowledge-base/managing-your-plan-and-limits","title":"Managing Your Plan and Limits"}}},{"node":{"fields":{"slug":"/content-planners/post-planner","title":"Post Planner"}}},{"node":{"fields":{"slug":"/knowledge-base/understanding-declined-card-payments","title":"Understanding Declined Card Payments"}}},{"node":{"fields":{"slug":"/features/scheduling/best-time-to-post","title":"Best Time to Post"}}},{"node":{"fields":{"slug":"/features/post-composer/creating-and-editing-drafts","title":"Creating and Editing Drafts"}}},{"node":{"fields":{"slug":"/","title":"PostNext Documentation"}}}]}},"pageContext":{"id":"249be871-4e18-5733-87bd-87218ec6f8ed","locale":"en-GB"}},"staticQueryHashes":["361965504","361965504","417421954","417421954","445494767","445494767"]}